Questions people ask first.
Short, plain answers. If yours is missing, write to hello@clientlo.com.
Do I need my own WhatsApp API access?
No. We set it up with you on the official WhatsApp Cloud API. Meta's message charges are billed by Meta directly to your business, not by us.
What does it cost?
Pricing is shared on the call. Founding businesses receive a discount that stays locked for the first year.
How long does it take to start?
Onboarding is done with you, so the timing depends on how quickly your number, roster and prices are ready. We plan it together on the first call.
Does the AI reply to customers?
No. The assistant only suggests a field value or a missing question, and shows its source. Staff review everything. It is off by default.
Can staff see each other's customers?
No. An employee sees only the cases assigned to them. Managers see every case in their business. Unassigned cases show a short triage summary without messages or contact details.
Is my data separate from other businesses?
Yes. Each business is isolated from every other, and the separation is enforced in the database.
Does it work with other channels?
Not yet. Clientlo covers WhatsApp only, with one number per business.
Can I register myself?
Not yet. Access is by application. There is no self-service account creation today. Apply on the founding page and we will reply personally.
Can I keep using the WhatsApp Business app?
It depends on your number and devices. We test this with you during onboarding and tell you plainly what works.
Who is behind Clientlo?
Clientlo is a product of Provixon.
Founding access is open to the first five businesses.
We set Clientlo up with you, at a founding discount that stays locked. In return we ask for a case study and a reference call.
- Onboarding is done with you, not left to you
- One business WhatsApp number, 3 to 30 staff
- We reply to every application personally